Refund policy

Refunds/Exchanges 

All sales are final. Exchanges may be made at our discretion. If you would like to place a claim for an exchange please submit a form on the Contact us page.

Exchange claims made (30) days after an item is received will not be considered.

We have a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange. 

To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at lvl.9.contact@gmail.com. Please note that exchanges will need to be sent to the following address: Conyers, GA 

If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a exchange will not be accepted.

You can always contact us for any questions at lvl.9.contact@gmail.com. 

Unfortunately, we cannot accept returns/exchanges on sale items or gift cards.